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The Nordstrom Way to Customer Service Excellence书籍详细信息
- ISBN：9780471702863
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2005-3
- 页数：288
- 价格：174.48元
- 纸张：暂无纸张
- 装帧：暂无装帧
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
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Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
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书籍介绍
在线阅读本书
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
书籍真实打分
故事情节：9分
人物塑造：8分
主题深度：5分
文字风格：7分
语言运用：3分
文笔流畅：5分
思想传递：4分
知识深度：5分
知识广度：4分
实用性：9分
章节划分：3分
结构布局：3分
新颖与独特：5分
情感共鸣：8分
引人入胜：6分
现实相关：9分
沉浸感：5分
事实准确性：7分
文化贡献：7分
网站评分
书籍多样性：3分
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网站更新速度：9分
使用便利性：7分
书籍清晰度：7分
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是否包含广告：5分
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稳定性：4分
搜索功能：7分
下载便捷性：7分
下载点评
- 值得购买(324+)
- 排版满分(263+)
- 购买多(348+)
- 全格式(366+)
- 强烈推荐(399+)
- 赚了(206+)
- 无漏页(512+)
- 藏书馆(124+)
- 服务好(675+)
- 简单(544+)
- 好评多(393+)
下载评价
网友 扈***洁：还不错啊，挺好
网友 仰***兰：喜欢！很棒！！超级推荐！
网友 龚***湄：差评，居然要收费！！！
网友 寿***芳：可以在线转化哦
网友 索***宸：书的质量很好。资源多
网友 家***丝：好6666666
网友 师***怀：好是好，要是能免费下就好了
网友 印***文：我很喜欢这种风格样式。
网友 堵***洁：好用，支持
网友 曾***文：五星好评哦
网友 利***巧：差评。这个是收费的